Returns & Exchanges

At AquaTru Europe, we want you to be completely satisfied with your water purification system. If you are not happy with your purchase, you can return your unused product within 30 days for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team via email with your order number to request a Return Merchandise Authorization (RMA) form.

• 2.
  Prepare the Package

  Carefully pack your AquaTru unit and all accessories in the original packaging to ensure the product remains protected during transit.

• 3.
  Ship the Product

  Attach the provided return label to your package and drop it off at your nearest authorized shipping carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit, we will process your refund to your original payment method within 5-7 business days.